Shipping & Returns Policy
At GentleNest Co, we want your shopping experience to be clear and predictable. This page summarizes the same shipping, return, exchange, and refund terms used in our formal store policies.
Shipping Information
Processing time: Orders are usually processed within 2–5 business days after they are placed. Processing can take longer during busy periods, seasonal launches, or holidays.
Estimated delivery: Delivery usually takes 5–21 business days after processing, depending on destination, carrier service, customs, and seasonal demand. A typical total estimate is 7–26 business days from purchase.
Shipping costs: Standard shipping is free on orders of $39 or more. For orders below $39, standard shipping is $4.75 to the United States, Canada, and Israel, and $4.95 to supported EU destinations. Rates are shown at checkout before payment.
Separate packages: Some items ship directly from trusted fulfillment partners, so products from the same order may arrive in separate packages.
Tracking: When tracking is available, we will email it after the order ships. Tracking updates can take a few days to appear.
Address changes: Please check your shipping address before submitting the order. We may be unable to change it once processing has started.
Returns & Refunds
Return window: You have 30 days after receiving an item to request a return.
Return conditions: Items must be unused, unwashed, and in the same condition received, with tags and original packaging. A receipt or proof of purchase is required. Certain opened hygiene, personal-care, custom, hazardous, sale, and gift-card items may not be returnable.
How to start a return: Contact info@gentlenestco.co with your order number and reason for return. If accepted, we will send return instructions, the return address, and a return shipping label. Items sent back without first requesting a return will not be accepted.
Exchanges: We do not process direct exchanges. Return the item you have and, once the return is accepted, place a separate order for the replacement item.
Refund timing: After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are sent to the original payment method within 10 business days. Your bank or card provider may need additional processing time. If more than 15 business days have passed since approval, contact us.
Damaged, Defective, or Incorrect Items
Please contact us immediately at info@gentlenestco.co with your order number and photos so we can evaluate the issue and make it right.