Shipping & Returns

Shipping & Returns Policy

At GentleNest Co, we want you to have a smooth and worry-free shopping experience. Here's everything you need to know about shipping and returns.

Shipping Information

Processing Time: Orders are typically processed within 1-2 business days (Sunday-Thursday).

Shipping Time: Delivery usually takes 3-7 business days within Israel, depending on your location.

Shipping Costs: Shipping rates are calculated at checkout based on your location and order size.

Order Tracking: Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Window: You have 30 days from the date of delivery to return items for a refund or exchange.

Return Conditions:

Items must be unused, unwashed, and in original condition with all tags attached
Products must be in their original packaging
For hygiene reasons, certain items (like teethers and grooming products) cannot be returned once opened

How to Return: Contact us at support@gentlenest-co.com with your order number and reason for return. We'll provide you with return instructions and address.

Refunds: Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@gentlenest-co.com with photos of the issue. We'll arrange a replacement or full refund at no cost to you.