Frequently Asked Questions
Frequently Asked Questions
Find answers to the most common questions about our products, ordering, and policies.
Product Questions
Are your products safe for newborns?
Yes! All our products are carefully selected with baby safety in mind. Our muslins, blankets, and clothing are made from soft, breathable materials suitable for newborns and up.
What materials are your products made from?
We prioritize natural, gentle materials. Most of our products feature soft cotton, muslin, and other baby-safe fabrics. Specific material information is available on each product page.
How do I care for my baby products?
Most items are machine washable. Check our Care Instructions page for detailed washing and maintenance guidelines for each product type.
Are your products hypoallergenic?
We select products made from gentle, skin-friendly materials. However, if your baby has specific allergies or sensitivities, please check the product details or contact us for more information.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available through Shopify's secure checkout.
Is my payment information secure?
Absolutely! All transactions are processed through Shopify's secure payment system, which uses industry-standard encryption to protect your information.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately at support@gentlenest-co.com. We'll do our best to help, but once an order is shipped, we cannot make changes.
Shipping & Delivery
How long does shipping take?
Orders typically arrive within 3-15 business days after processing. See our Shipping & Returns page for complete details.
Do you ship internationally?
Currently, we ship within Israel. Please contact us if you have questions about international shipping.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to follow your package's journey.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on unused, unwashed items in original condition. Visit our Shipping & Returns page for full details.
How do I return an item?
Contact us at support@gentlenest-co.com with your order number, and we'll provide return instructions.
Can I exchange an item?
Yes! Contact us to arrange an exchange for a different size or product.
Still Have Questions?
If you didn't find the answer you're looking for, please contact us. We're always happy to help!