Frequently Asked Questions

Find answers to the most common questions about our products, ordering, and policies.

Product Questions

Are your products safe for newborns?
Yes! All our products are carefully selected with baby safety in mind. Our muslins, blankets, and clothing are made from soft, breathable materials suitable for newborns and up.

What materials are your products made from?
We prioritize natural, gentle materials. Most of our products feature soft cotton, muslin, and other baby-safe fabrics. Specific material information is available on each product page.

How do I care for my baby products?
Most items are machine washable. Check our Care Instructions page for detailed washing and maintenance guidelines for each product type.

Are your products hypoallergenic?
We select products made from gentle, skin-friendly materials. However, if your baby has specific allergies or sensitivities, please check the product details or contact us for more information.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available through Shopify's secure checkout.

Is my payment information secure?
Absolutely! All transactions are processed through Shopify's secure payment system, which uses industry-standard encryption to protect your information.

Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately at info@gentlenestco.co. We'll do our best to help, but once an order is shipped, we cannot make changes.

Shipping & Delivery

How long does shipping take?
Orders are usually processed within 2–5 business days. Delivery usually takes 5–21 business days after processing, for a typical total estimate of 7–26 business days from purchase. See our Shipping & Returns page for complete details.

How much does shipping cost?
Standard shipping is free on orders of $39 or more. For orders below $39, standard shipping is $4.75 to the United States, Canada, and Israel, and $4.95 to supported EU destinations. Rates are shown at checkout before payment.

Where do you ship to?
We currently ship to the United States, Canada, Israel, and supported EU destinations. Destination availability is confirmed at checkout. For complete details, please visit our Shipping & Returns page.

How can I track my order?
Once your order ships, you'll receive an email with a tracking link and real-time status updates. Simply click the link in your email to follow your package. Didn't receive a tracking email? Check your spam folder or contact us with your order number.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy on unused, unwashed items in original condition. Visit our Shipping & Returns page for full details.

How do I return an item?
Contact us at info@gentlenestco.co with your order number, and we'll provide return instructions.

Can I exchange an item?
We do not process direct exchanges. Return the item you have and, once the return is accepted, place a separate order for the replacement item.